Pietra L11 Scent diffuser
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As a rule, all orders destined within Italy should arrive within 1-3 working days, whilst for countries within the EU the estimated delivery time is 2-6 working days and 8-10 for other destinations.
We process all orders received for smaller items weighing less than 70 kg each morning (Monday to Friday) before midday (CET or UTC +1) and usually they will be dispatched the same day. Orders placed after midday (CET) Monday to Friday will be dispatched the following working day. Once your order has been sent, we will send you an email with a tracking link so that you can monitor your delivery.
For bulkier items (tables, storage pieces, special editions, bathtubs and mirrors), delivery times may vary, based on the dimensions of the product and availability in our warehouse. For a more detailed explanation, please click here.
If you would like a personalised estimate, please contact our customer care team. Please note that all our products are supplied with detailed, easy-to-follow instructions which you can also download from our website.
We always hope that our clients will be delighted with our products, but we understand that sometimes it may be necessary to return an item. This must be done within 14 days from the date of delivery, using the same courier or shipping provider that delivered it to you.
All our products are accompanied by a returns form, so simply complete this and follow the instructions to organise your return request.
Where free delivery is included with a purchase, there are also no delivery costs if you decide to return a product. In all other situations, we will deduct the costs of returning a product from the final refund, which will be made via the same payment means used for your original purchase.
Please note that we cannot accept a return if a product has been used or personalised in any way. Every item must be returned in its original packing and adequately packed to ensure it travels safely and reaches us in perfect condition
Once we have authorised a refund, it will be made within 5 working days from the date we receive the product back.
Payment can be made securely by either Paypal or a debit or credit card which will be processed through the Stripe platform which accepts all major debit and credit cards.
We use these platforms as they ensure your payment details are protected through SSL encryption technology. Your data will be used only to complete your purchase transaction and to process a refund if necessary.
Your debit or credit card will only be charged after we have verified your card details and received authorisation from your card issuer to go ahead and process the payment.
All our smaller accessories are presented in exclusive white packaging designed not only to protect its precious contents during transit, but also to create an elegant aesthetic. We feel privileged to work with natural stone, an incredible gift of Nature, and in turn, we want you to feel as though you are opening a gift when a Salvatori parcel arrives.
The Pietra L11 scent diffuser comes in two sizes and is a deceptively simple piece made from natural stone. Discreet and elegant, it adds a touch of Made in Italy design to any space. Available in Bianco Carrara, Crema d’Orcia, Gris du Marais®, Grigio Versilia, Pietra d’Avola and Silk Georgette®, it is designed to hold our range of fragrances in the same stones, however, feel free to mix and match the holder with the scent. There are no rules when it comes to creating your perfect ambience! The fragrance is sold separately and comes with a funnel for easy transferral to the diffuser and 8 short and 12 longer 12 reeds. We recommend that you place your scent diffuser at a height of around 1.7 – 1.8 metres from the floor, or approximately the height of an average human being. This way, you will optimise its circulation. To ensure your scent is diffused throughout an entire room, choose a holder that is suitable for the size of the space. For medium-sized rooms, try to place the diffuser as centrally as possible so that the air carries the scent throughout the entire space. If your room is particularly large, the ideal solution is to place two diffusers, one at each end, so as to create a more uniform dispersion. How long a fragrance lasts depends on the size of the room, the amount of direct sunlight, the temperature and the air flow, as all these factors affect the rate of evaporation. You can help ensure your scent lasts longer by keeping your diffuser topped up. This way, there is less room for oxygen to enter as this is what speeds up the evaporation process. Do not place scent diffusers near heat sources.