Crema d'Orcia | Lost Stones - Bespoke
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CLEANING AND MAINTENANCE

All our finished products leave our Tuscan premises pre-sealed. Since we do not like to paint the surface of our lovely stones with transparent paints or resins, we apply three coats of the highest possible level of protective sealant. This helps to preserve the product without compromising the wonderful natural look and feel of the stone.
That said, please bear in mind that there is no sealer on the market that can make natural stone 100% stain proof, especially if you leave the staining agent on it for a prolonged period. The sealant acts as a temporary barrier that allows you to have a few hours between the moment a staining substance (for example, wine or coffee) comes into contact with the stone and the moment you wipe it off. The important thing is to act quickly before a substance is absorbed into the stone, as that is when it causes staining.
Please DO NOT use cleaners containing abrasive cleansers, ammonia, bleach, acid or even those “homemade remedies” made from lemon, vinegar and the like.
If you are a particularly assiduous cleaner or you have difficulty removing a mark, you can use specialist stone cleaning products and, if to set your mind at rest you can periodically apply a new coat of sealant.
For cleaning stone, wood and metal, simply use a soft cloth with water or a neutral detergent.

WOOD
Please avoid using detergents on wood and always dry it carefully after cleaning to prevent streaks or patches forming.
Remember that wood is a natural material and can be delicate and photosensitive. Exposure to light, heat or damp may cause slight discolouration or minor adjustments in size, but this is entirely normal and shouldn’t be considered a defect.

SHIPPING AND ASSEMBLY

SHIPPING
As a rule, all orders destined within Italy should arrive within 1-3 working days, whilst for countries within the EU the estimated delivery time is 2-6 working days and 8-10 for other destinations.
We process all orders received for smaller items weighing less than 70 kg each morning (Monday to Friday) before midday (CET or UTC +1) and usually they will be dispatched the same day. Orders placed after midday (CET) Monday to Friday will be dispatched the following working day. Once your order has been sent, we will send you an email with a tracking link so that you can monitor your delivery.
For bulkier items (tables, storage pieces, special editions, bathtubs and mirrors), delivery times may vary, based on the dimensions of the product and availability in our warehouse. For a more detailed explanation, please click here.

ASSEMBLY
If you would like a personalised estimate, please contact our customer care team. Please note that all our products are supplied with detailed, easy-to-follow instructions which you can also download from our website.

PAYMENT AND RETURNS

RETURNS
We always hope that our clients will be delighted with our products, but we understand that sometimes it may be necessary to return an item. This must be done within 14 days from the date of delivery, using the same courier or shipping provider that delivered it to you.
All our products are accompanied by a returns form, so simply complete this and follow the instructions to organise your return request.
Where free delivery is included with a purchase, there are also no delivery costs if you decide to return a product. In all other situations, we will deduct the costs of returning a product from the final refund, which will be made via the same payment means used for your original purchase.
Please note that we cannot accept a return if a product has been used or personalised in any way. Every item must be returned in its original packing and adequately packed to ensure it travels safely and reaches us in perfect condition
Once we have authorised a refund, it will be made within 5 working days from the date we receive the product back.

PAYMENT OPTIONS
Payment can be made securely by either Paypal or a debit or credit card which will be processed through the Stripe platform which accepts all major debit and credit cards.
We use these platforms as they ensure your payment details are protected through SSL encryption technology. Your data will be used only to complete your purchase transaction and to process a refund if necessary.
Your debit or credit card will only be charged after we have verified your card details and received authorisation from your card issuer to go ahead and process the payment.

Interactive Image | Crema d'Orcia | Lost Stones

Product description

The elegant golden seams that run through our Lost Stones texture were inspired by the ancient Japanese technique of Kintsugi, used throughout the centuries to repair broken objects and give them a new beginning. Created in collaboration with Piero Lissoni, Lost Stones is the interior décor equivalent of a bespoke garment as it is not available in standard formats but instead, is sourced and produced to order, based on the space it will be used in. Introduced in its original iteration in 2019, Lost Stones came about as the result of visits by Lissoni and Gabriele Salvatori to warehouses and yards all over Italy seek out abandoned or forgotten slabs of stone. In the process, they unearthed treasures such as leftovers of the stone for buildings such as Paris’s Notre Dame cathedral and Mies Van Der Rohe’s famous Barcelona Pavilion. Old stone alone is not enough, however, and the magic comes through the experience and skill of our team of artisans who restore it and repair cracks and flaws with a golden resin which sets off the soft creamy tones of Crema d’Orcia to perfection. The result is a warm, stylish texture that can be used on floors, walls and other surfaces to create a truly special environment.

Good to know

You will often see small holes, the occasional shell-shaped fossil and tiny lines of pink quartz.
These are not defects, but instead are part of the layers of history of each block of Crema d’Orcia.
We use a special selection which you will sometimes see referred to as Crema d’Orcia Select for some of our textures (Bamboo, Raw, Chevron and Romboo). This is because the consistency of the Select version lends itself more readily to the workmanship required to produce these textures.
However, in terms of colour, when combined with the honed Crema d’Orcia, the overall result is homogeneous.

The images shown on this page are indicative of the colour and characteristics of our products but cannot be 100% representative. Being made from natural materials, every tile or slab is unique in terms of tonality, colour and characteristic. These are all subject to variation depending on the type of stone and the conditions in the quarry from where it comes.

Piero Lissoni | Primary Image
Piero Lissoni
Piero Lissoni approaches his work with a mastery of proportion and an acute sensibility for detail that distinguishes the extraordinary from the commonplace
 

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