Quality, the Salvatori way


What does “quality” really mean? Whilst bodies such as ISO may attempt to quantify it through certification standards, it really is a subjective concept, dependent on a number of factors, environments, expectations and criteria.

At Salvatori, quality is defined through a combination of recognised standards and an innate feel, born of decades of working with natural stone

The quality of imperfections

Some might define quality as producing an item that is free from defects, but when it comes to natural stone, that logic goes out the window, because it is the imperfections of each block, slab or piece of stone that make it unique and authentic. Our Silk Georgette limestone is a perfect example. Its minute red lines are not cracks, nor are they flaws, but instead are part of what makes it such a distinctive material. Travertine, one of the oldest and most revered stones in the world, is full of tiny holes and again, these are to be embraced, just as they were by the Romans when they used it for so many of their extraordinary buildings, including the Colosseum.

Quality of raw material

At Salvatori, quality is defined through a combination of recognised standards and an innate feel, born of decades of working with natural stone. It all starts, unsurprisingly, in the quarries. Not all stone is created equal, and even the same quarry can yield a different quality, depending on the environment in each part of it, as well as the exposure to outside elements such as salt air if, for example, it is located near to the sea. This is the case with Carrara, which is just a few kilometres from the Tuscan coast, and therefore susceptible to such influences.
We work with suppliers throughout the world who understand and share our rigorous standards. If a slab of stone does not meet those, we will not accept it. Perhaps it has potential weak points, or fractures in it. Maybe the colour or veining does not meet our criteria, and here we are not talking about a science, but about an eye and that indefinable instinct.

Quality of the final product

Every single product with the Salvatori name on it passes through the hands of a member of our production team. It is up to them to determine whether it will go beyond the gates of our Tuscan premises and even the tiniest chip, maybe indiscernible to the layperson, is enough for a product to fail the quality test.

Quality of function

Whilst we are all about creating beautiful products, that doesn’t come at the cost of functionality and that is another key aspect of Salvatori quality. It’s the small details that count, such as testing that the drawers of our storage modules will stand up to being opened and shut numerous times a day. To check our packaging is robust enough, we subject items to a level of impact and rough treatment that would raise the eyebrows of many courier drivers.

But the ultimate test of quality for us is the feedback we receive from clients around the world, expressing the pleasure they get from owning a piece of Made in Italy design, no matter whether that is an entire wall in one of our textures or a small accessory such as a toothbrush holder or wall hook.