The majority of products in our Walls & Floors and Bathroom collections are produced to order. Whilst this means a highly personalised product, it also requires additional time for production, quality control and bespoke packing. Delivery times are indicated on our website alongside the product. These are shown as a minimum-maximum indication and take into account production times and destination.
If your order is made up of a number of products which require different amounts of time to produce, we may send items out at different times or all together, but we will advise you of this.
For all items ordered from our Walls & Floors or Bathroom collections our delivery procedure is as follows:
1. We will send you an email confirming your order and we will organise delivery with one of our various shipping partners, depending on your location.
2. Once the shipping company collects your order from our premises in Tuscany, we will send you an email confirming this and we will provide you with contact details for the shipping company.
3. Our shipping partner will then contact you to organise the date your order will be delivered to the delivery address you specified at the time you placed your order.
Delivery is intended to mean at street level and unless otherwise indicated, will take place from Monday to Friday during normal business hours (from 9 am to 6pm), excluding public holidays.
We offer a comprehensive White Glove delivery service which includes delivery, assembly and the removal of all packaging. If you would like a personalised estimate, please contact our customer care team at firstname.lastname@example.org .